Complimentary Registration Sponsored by Journey Outlook, Higher Expertise, and Observe Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced in the present day that the subject for his subsequent coaching webcast is: 5 Reservations Gross sales Questions Your Staff Ought to Be Asking At present’s Pre-Knowledgeable Callers, scheduled for April 17 from Midday – 12:40 pm EDT.
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In keeping with Doug, “As of late, most reservations inquiries are sometimes disguised as ‘I simply have a fast query about…’ Reasonably than simply answering easy questions, and thus sending callers again on-line to guide – presumably at an OTA – these questions assist your workforce have interaction callers in a dialog that can seemingly finish with a affirmation quantity.” This webcast covers:
- Callers are pre-informed, having visited quite a few web sites, so the bottom line is to ask extra and higher questions to find out what it’s they should hear so as to commit.
- Up to date variations of old-school questions for figuring out familiarity and purpose for journey.
- One easy query for partaking those that are procuring on OTAs.
- By asking this one key query, you’ll be able to promote the expertise earlier than you quote charges.
- The very best query to ask so as to shut the sale!
Doug’s month-to-month sequence of stay webcast coaching occasions deal with matters associated to hospitality excellence, reservations, gross sales, and entrance desk. In creating this sequence, Doug is drawing on content material from his on-site coaching applications and convention keynote displays, whereas additionally that includes the newest coaching ways from his month-to-month lodging business coaching articles.
Those that register however can’t attend will obtain a hyperlink to view the recordings. The target market is anybody who’s concerned with upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging business.
“We’re grateful for the generosity of our sponsors who’ve allowed us to supply complimentary admission,” mentioned Kennedy. “It takes loads of time to design, promote, and ship these occasions, and so we might usually cost a minimum of $99 registration, however this sequence is now fully free to all.”
Sponsors embody Journey Outlook, the one KTN Licensed name middle, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Observe Hospitality Software program, a TravelNet Answer, whose merchandise embody a PMS and CRM.
Complimentary registration could be accessed at www.KTNwebcast.com. Listed here are the extra matters and dates scheduled to date.
Maximizing Gross sales & Service Through Textual Communications
Friday, Might 12 (Midday EDT)
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On this webcast, Doug will current highlights from KTN’s latest coaching program that can assist your workforce convey heartfelt hospitality when speaking in writing and likewise safe extra bookings by means of the often-overlooked channel of textual communications. Contributors will be taught that potential visitors who’re procuring on-line usually ship questions by electronic mail, chat, or in-app messaging earlier than reserving. Doug will share tips on how to acknowledge and capitalize on gross sales alternatives that happen when:
- Responding to direct electronic mail questions and inquiries as despatched to [email protected]
- Answering messages on OTA platforms (Airbnb, VRBO, Expedia, Reserving.com).
- Corresponding with visitors throughout chat exchanges.
- Utilizing electronic mail as a proactive follow-up software when callers usually are not but able to commit.
- Personalizing electronic mail templates by including only one or two sentences to point out we care.
- Following up tenaciously in a means that feels heartfelt and personalised.
Hospitality Coaching: Bringing Out The Finest In Others, Brings Out The Finest In Ourselves
Monday, June 12 (Midday EDT)
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Most visitors don’t begin their journey day with the intention to complain, whine, and create battle. Nevertheless, when their lofty expectations for the proper trip or enterprise journey meet with the fact of in the present day’s demanding journey experiences, we frequently encounter the worst facet of the nicest personalities. There are two selections: be reactive and deal with others the best way they’re treating you, or flip their vibe. This webcast covers:
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating constructive first impressions that set the tone for visitor experiences.
- Nurturing empathy by higher understanding visitors’ journey intentions.
- Powering up your positivity.
- You gotta be right here 40 hours every week anyway; why not make one of the best of it?
How Resort Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
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Though most resorts are experiencing a rebound, this webcast is for sensible gross sales leaders who’re all the time seeking to generate extra income. As of late on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. In consequence, lodge salespeople really feel spammed by inbound leads, whereas consumers really feel spammed by generic proposals. Throughout this webcast, Doug will deal with present challenges that lodge salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 Find out how to get it to do the three most essential issues a salesman wants it to do.
- Find out how to handle the flood of inbound RFPs brought on by the digitalization of the lodge gross sales course of.
- Placing the individuals components again into the guts of gross sales processes.
- Utilizing a tech-for-touch strategy to raised join with callers.
- Proactive prospecting: analysis earlier than you attain out.
For added particulars, contact KTN at [email protected] or by telephone (01) 954.533.9130 www.kennedytrainingnetwork.com
Associated Hyperlinks
5 Reservations Gross sales Questions Your Staff Ought to Be Asking At present’s Pre-Knowledgeable Callers
Maximizing Gross sales & Service Through Textual Communications
Hospitality Coaching: Bringing Out The Finest In Others, Brings Out The Finest In Ourselves
How Resort Salespeople Can Proactively Generate Extra Income
