Apex Resort Group’s youngest resort, Apex Metropolis of Tub turns 5 this August. The launch of the resort again in 2017 was a milestone because it grew to become the one one of many lodges to open exterior of Scotland and London and it’s the one one of many group’s buildings that was constructed from scratch. To mark the birthday, we spoke to Common Supervisor, Michael Musgrave about his expertise in hospitality and on the resort.
What made you wish to work within the hospitality business?
I began working in lodges after I was 16-years-old again in Northern Eire. I loved assembly new folks and it becoming into one thing that suited my character. I didn’t know what I needed to do after my GCSEs and so I flitted about for a 12 months earlier than I noticed a Nationwide Diploma being marketed in Hospitality and knew instantly, that was for me. The theoretical and sensible components blended made sense and I selected to comply with this profession path, by to my BA Hons Diploma in Hospitality Administration.
I then joined a Graduate Scheme, fast-tracked by the business, and have become a Common Supervisor on the age of 29 in London. The chance to journey and discover many cities, was one more reason I needed to work to hospitality and my profession has noticed me work in Austria, USA, Belfast, Dublin, Southampton, London, Edinburgh and now Tub.
How did you and the workforce navigate the Covid 19 pandemic and what modifications have you ever seen to tourism since?
The pandemic was an unusually unusual time for all in hospitality. There have been so many questions on the time. We didn’t know the way lengthy was the lockdown going to be for, wouldn’t it be 4 weeks or for much longer? As a workforce we stayed in contact as a lot as we may.
Apex Inns benefited from the usage of the Furlough scheme. As a enterprise, we stayed linked by the introduction of Engage4 app, the place everybody throughout the group posted pictures and snapshots of what they had been as much as.
Loads of house baking was showcased, and we additionally arrange a weekly quiz night to interact everybody throughout all of the lodges, laundry, and head workplace. For the reason that return from the pandemic, the town of Tub proved a very talked-about vacation spot. As a resort we had a powerful efficiency, assisted by journey restrictions and the booming UK staycation market. For the reason that journey restrictions have been lifted, we’ve got seen the demand taper off within the Southwest and proceed to stay aggressive available in the market.
What’s been your proudest second since working at Metropolis of Tub?
Since working on the Apex Metropolis of Tub, there have been many proud moments. I do love studying constructive critiques and getting e mail communications instantly from company who want to commend members of the workforce.
Our Greatest Firms survey in 2021 did see Tub receive a 1* ranking for workforce engagement and this was an enormous achievement. Acquiring a Silver award to Inexperienced Tourism earlier in 2022 was additionally an important achievement right down to the work and dedication of the Inexperienced Crew right here in Tub.
The Inexperienced Committee has been established for some time – how is the Inexperienced Roof Challenge going and what has been visitor’s response to this?
The Inexperienced Committee was initially arrange in 2020 and between the three Covid-19 lockdowns, we lastly managed to get a run at specializing in the inexperienced initiatives throughout the resort. There have been many fast wins in all departments and centrally with the help of some initiatives in place with Head Workplace. Our Inexperienced Roof has been a mission arrange by one in all our colleagues who was enterprise a examine on bio-diversity of our roof area. It’s a mission that company don’t see, nevertheless has opened up alternatives for different organisations who want to examine the potential use for Beehives or helping with Inexperienced Programmes within the metropolis.
What makes you content in your job?
Apex Metropolis of Tub is a tremendous resort within the centre of the Tub. The footprint of the resort with the health and wellness amenities does set us other than lots of our opponents. What makes me happiest although is the workforce of people that work right here. The real smiles we see each day are from ardour and eager to be right here. It does take time to get nice folks to make a workforce and I imagine after attempting to rebuild from the pandemic and results of Brexit, we’re seeing the fruits start to blossom.
Strolling round with a smile, greeting our company and workforce is massively vital to me and one piece of recommendation I’ve discovered from ‘Stephen Covey 7 Habits of Extremely Efficient Folks’, is ‘carry your climate’ so if you happen to begin the day with a smile and nice perspective, the remaining will comply with!
Right here’s to a different nice 5 years in Tub!
About Apex Inns
Apex Inns is likely one of the UK’s main operators of up to date metropolis centre lodges. The corporate presently operates three lodges in London, 4 in Edinburgh and one in Dundee. Customer support is the first focus for all members of the Apex Resort workforce. The corporate has a fame for offering a ‘pleasant face’ to all company and goals to supply constructive alternatives for interplay with employees at each property. Primarily based in Edinburgh, Apex Inns is a small household owned Scottish firm, working with a mission to supply stylish and classy vacation spot properties in key markets throughout the UK. Administration has adopted a philosophy of managed, dynamic development, with varied key cities presently underneath assessment for potential enlargement. Go to apexhotels.co.uk.
