Reserving.com is the world’s main supply of lodge critiques, powering 41.8% of world visitor critiques in 2022. With tens of millions of vacationers looking for their subsequent keep on the platform, it’s important that hoteliers perceive how critiques and visitor scores work on Reserving.com and have the required instruments in place to actively handle visitor critiques.
Shiji ReviewPro presents a complete information with insights, knowledge, and ideas to enhance overview scores on Reserving.com. Obtain right here.
How Necessary Are Critiques to Reserving.com Company?
Throughout our current webinar, Charlotte Munro, International Product Advertising Supervisor at Reserving.com, shared the next knowledge about critiques on Reserving.com:
- 95% of vacationers learn visitor critiques earlier than choosing lodging.
- 85%+ of shoppers belief critiques as a lot as private suggestions.
- Critiques are the third greatest decision-making issue for vacationers when selecting the place to remain, subsequent to cost and site.
“That is why it’s so vital to actively handle your critiques,” Munro stated. “Meaning replying to critiques and studying from insights in critiques as a result of they’re an important issue for company when your property.”
How Can Hoteliers Enhance Evaluate Scores on Reserving.com?
Since overview scores have an affect when a visitor is making a call on whether or not to e book your lodge or go together with a competitor, it’s important to know methods to enhance your overview scores on Reserving.com.
Reply to critiques
95% of vacationers learn visitor critiques, so make sure to reply to critiques and constructively deal with any points raised. If, for instance, loud noise was talked about attributable to development that has now completed, point out that.
Handle company’ expectations
Make sure that the content material in your property web page is an correct reflection of what company can count on at your property. “We frequently see that the extra correct the portrayal of the property, the higher the overview rating is as a result of it’s what company e book and what they count on,” Munro stated.
Contemplate offering breakfast
Breakfast is the final meal company have with you, so all the time make an effort to offer the perfect you may. “Breakfast is a pleasant option to depart a optimistic lasting impression,” Munro stated.
Ship nice service
Going that further mile on your company helps guarantee they’ve a memorable expertise. “Once we learn critiques, we frequently see tremendous optimistic critiques that discuss an amazing expertise with a workers member,” she stated.
Consolation and cleanliness
Ensure your property respects all sanitary necessities and make it as snug as potential on your company.
Shiji ReviewPro presents quite a lot of instruments, equivalent to automated overview assortment, overview response templates, and data-driven insights designed to assist hoteliers monitor, handle and perceive critiques from Reserving.com and different OTA and overview websites. With the right instruments and methods, hoteliers can handle their critiques, enhance their overview scores, and drive increased visibility and bookings on Reserving.com and different overview sources.
If you need any extra data or help together with your Reserving.com and on-line fame methods, please get in contact!
