[CAMBRIDGE, Mass., July 25, 2023] — LasoExperience, a guest-experience SaaS platform that builds significant relationships with friends, and Maestro PMS, an internet browser primarily based cloud and on-premises all-in-one property-management system for impartial resorts, luxurious resorts, convention facilities, trip leases, and multi-property teams, proclaims an integration partnership that may empower resorts to ship distinctive visitor experiences by personalised and related interactions, akin to reserving their keep, cell check-in/out, cell keys, buying extras, ordering meals and beverage, signing up for actions, reserving native sights, and messaging employees.
With LasoXP’s cutting-edge know-how and Maestro’s strong PMS platform resorts can achieve a complete view of their friends’ wants and preferences, offering them simple methods to work together with resorts and make their expertise extra pleasing from pre-stay to post-stay. This integration bridges the hole between data-driven insights and distinctive visitor experiences, and it gives real-time communication that has been missing between friends and employees.
“We’re thrilled to associate with Maestro PMS and convey this highly effective integration to our clients,” mentioned Michael Garvin, CEO of LasoExperience. “By combining our experience in visitor engagement with Maestro’s superior, versatile operational know-how, we’re equipping resorts with the instruments they should actually perceive and cater to their friends’ preferences. This integration represents a big step ahead in elevating customer support and driving lodge success.”
Leveraging Maestro’s API, the joint resolution impacts the visitor journey instantly after reserving as vacationers are led by their keep from pre-stay communication, onboarding, cell key, suggestions, provides, room upgrades, concierge service, follow-up and future bookings. Collectively, LasoExperience and Maestro are enabling friends to really feel extra welcomed as they get pleasure from a personalised expertise which results in larger visitor satisfaction, extra income streams, and distinctive service along with augmenting labor wants and prices.
Key Advantages of the LasoExperience and Maestro Integration:
- Enhanced visitor engagement: By exchanging knowledge between LasoExperience and Maestro PMS, resorts can achieve deeper insights into visitor preferences, enabling them to tailor their providers and choices to fulfill particular person wants. This heightened degree of personalization creates memorable visitor experiences and fosters long-term loyalty.
- Elevated income by related provides: By maintaining with reservation modifications in real-time, resorts can seize alternatives to reinforce visitor expertise. Whether or not it is providing room upgrades or personalised add-ons, resorts can ship focused, just-in-time provides that delight friends. This flexibility ensures that resorts are at all times offering the absolute best service, growing visitor satisfaction and driving income progress.
“We’re excited in regards to the prospects that this integration will carry to our joint clients,” mentioned Warren Dehan, Maestro president. “Hospitality is constructed on partnerships, and Maestro PMS is continuous its dedication to supporting not solely impartial hoteliers, but in addition working with new companions as they emerge, naturally increasing their resolution capabilities to fulfill the wants of their clients and trendy vacationers.”
The combination of those two methods is clean and makes LasoXP quick and easy to roll out in an energetic lodge atmosphere already utilizing Maestro PMS with out interrupting operations. At the moment, Spruce Level Inn is the primary property to profit from the holistic view of the friends enabled by this two-way integration and the power to interact and activate them when it issues probably the most. The Sunseeker Resort in Charlotte Harbor, Fla., and the Stonewall Resort in Roanoke, W.Va., will quickly comply with swimsuit.
About LasoExperience: LasoExperience is a visitor expertise platform that helps resorts construct significant relationships with friends, offering them simple methods to work together with resorts and make their expertise extra pleasing from pre-stay to post-stay. The platform matches within the visitor journey proper after reserving, main the visitor by their keep from pre-stay communication, onboarding, cell key, suggestions, provides, room upgrades, concierge service, follow-up and future bookings. For extra data, go to lasoexperience.com.
About Maestro: Maestro is the popular Net Browser primarily based cloud and on-premises PMS resolution for impartial resorts, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s PCI licensed and EMV prepared enterprise system provides a Net browser model (or Home windows) full with 20+ built-in modules on a single database, together with cell and contactless apps to help a digitalized visitor journey in addition to employees operations. Maestro’s subtle options empower operators to extend profitability, drive direct bookings, centralize operations, and have interaction friends with a personalised expertise from reserving to take a look at and all the pieces in between. For over 40 years Maestro’s Diamond Plus Service has supplied unparalleled 24/7 North American primarily based help and schooling providers to maintain hospitality teams productive and aggressive. Click on right here for extra data on Maestro. Click on right here to get your free PMS Shopping for information.
